Maintenance customers are those that use our products and components for the operation of their equipment, installations and machines.
Our experience of more than 65 years in all industrial sectors has allowed us to create a team of experts to provide the most appropriate solutions in the maximum possible number of applications.
The cooperation we provide is targeted at Manufacturing, Plant Maintenance, Material Procurement and Supply Chain departments.
Large product and service portfolios suppliers, reduction of supplier portfolios and if possible, the outsourcing of maintenance and procurement services are real market needs.
In such scenarios, EPI INDUSTRIES Family of Companies is currently developing a full range of services related to the supply of our products and components, the simplification of their management process and the study and provision of advice on the equipment installed, with a view to searching for improvements in performance and cost-savings.
EPI INDUSTRIES Family of Companies can deal with these customers through its Spanish company EPIDOR Technical Distribution. Its strategic approach is focused on management, based on proximity to industrial customers that use a wide variety of products and mechanical components.
Our international partners network allows us to attend to the needs of multiplant and multicountry customers in relation to pan-European supply contracts (see www.one-mrosupply.com)
The Original Equipment Manufacturers is the customer that requires our products for the design and manufacturing of its products. In such cases, our value contribution is in the assistance we provide in designing and manufacturing the best product for their market. This implies intensive cooperation in order to understand the technical needs of the product to be manufactured and the comprehension of the competitive characteristics and benefits that this product must comply with in its market.
Our cooperation is targeted at these customers on their Technical, Engineering, Product design and Prototype departments and obviously, the Procurement and “Supply Chain” departments, with a view to defining the standards related to price, service, deliveries, programming, installation kits and also the definition and preparation of spare part kits in order to provide after-sales service to their customers.
The presence of our Group’s subsidiaries abroad facilitates the expansion of our advisory and support services in other countries.
EPI INDUSTRIES Family of Companies has a vocation to provide service to these customers from our product specialized companies, and in particular in cases when such specialization requirements are highly demanding.
This profile includes all market players who, from a cooperation and partnership standpoint, allow our organization to grow through commercial relations based on mutual assistance and development.
Each of the companies of EPI INDUSTRIES Family of Companies collaborates with companies in geographic or product expertise areas in which we are not present.
Distributors, Engineering firms, Consultants and specialized resellers are just some of the profiles of the companies that help us expand our presence in the market and make us more competitive.